Q I have just purchased the new designer cat flap and found that the cut-out hole is different from the previous one I had for many years. Have you a solution?
A Yes. The new Designer range does have slightly larger dimensions than the previous Classic range we have sold for many years. The new series is slightly larger to accommodate the ever increasing waistline of modern day cats. However, do not worry as we have kept the cut-out sizes as near as possible to the previous models. By simply making the existing hole a bit larger (in accordance with the manufacturer's installation instructions)you will find that the new door can easily be installed with the minimum of difficulty.

In the case of an installation in glass where the previous product was an exact fit, we recommend that you seek the advice of a professional glazier.

Q Is it suitable for double-glazed glass?
A Yes, all of the Deluxe Range are suitable to be installed in double glazed or toughened glass, but only at the time of manufacture and by a professional glazier. You can not fit them to an existing panel, as this will weaken the glass. The 400 series will only operate in double glazed glass if a plasic spacer bar is used.